Get in Touch DOA & Warranty Returns Return Instructions Used for sending DOA or warranty items. Return Period*Enter response hereYesNoIs your product being returned within 14 days of purchase date?For DOA products 1. Package up the item(s) as per the Terms of Sale (see below) 2. Complete the DOA Form below. Return of Faulty or Damaged Goods 8.1 You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact WorkDash as soon as possible. 8.2 Any Goods found to be damaged or faulty within the first 14 days of the shipped date (DOA period) must be notified to WorkDash immediately. These products are classed as dead on arrival (DOA). 8.3 When returning Goods (a) please provide WorkDash with your proof of purchase; (b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords, instruction manuals, packaging and batteries) supplied at the time of original purchase. 8.4 You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves. 8.5 Return of goods to WorkDash which are not covered by manufacturer’s warranty are to be sent to: WorkDash Pty Ltd 24 Venner Road, Annerley Qld Australia 4103 1300 963 274 sales@workdash.com.au WorkDash is not responsible for any loss or damage that occurs to any product whilst in transit to WorkDash. 8.6 Return of Goods is at the customers expense except where deemed DOA, damaged in transit or incorrectly shipped. 8.7 For all warranties refer to Section 10 of these Terms of Sale. Refer to the following sections in the Terms of SaleFor Items Under Warranty 1. Contact manufacturer warranty or services department 2. Complete the manufacturers warranty procedure. Warranty 10.1 Goods which carries manufacturer warranty, its warranty policy is under its manufacturer’s purchases terms and conditions. If a product you have purchased develops a fault and it is within the manufacturer’s warranty period, we recommend that you contact the manufacturer or their authorised service centre or agent for warranty service in the first instance. See Manufacturer Warranty Details 10.2 Goods which carries a WorkDash warranty will be managed in accordance with the relevant warranty terms and conditions. For all WorkDash warranties see our contact details below. WorkDash Support 1300 963 274 Contact Us sales@workdash.com.au Refer to the following sections in the Terms of SaleDOA FormCompany Name Full Name* First Last Date MM slash DD slash YYYY Email* MobileLandlineDescription of ItemsModel & DescriptionSerial NumberQTYFailure DescriptionInvoice Number (must provide) Consent* I agree to WorkDash Terms & ConditionsI acknowledge that I have read the above terms and conditions, and hereby give WorkDash Pty Ltd (A.C.N. 615 907 830, A.B.N. 54 615 907 830) the authority to conduct a service of my equipment in accordance with their terms and conditions.
